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What Does a Virtual Assistant Do? The World of Admin and Business Support.

Updated: May 28


Woman with her hands on a keyboard and with a computer mouse
Woman with keyboard

In today's fast-paced digital world, the demand for flexible and efficient work solutions has led to the rise of Virtual Assistants (VA's). A Virtual Assistant is someone who provides remote administrative, technical, or creative support to solopreneurs, entrepreneurs, or businesses. Sometimes to individuals dealing with their personal life admin!


So what is a Virtual Assistant?


A Virtual Assistant, often abbreviated as VA, is an independent contractor who offers various services remotely. Unlike traditional in-house assistants, VA's use technology to communicate and collaborate with clients, allowing them to work from their own location. This arrangement offers flexibility, cost-effectiveness, and access to a wider range of talent for businesses of all sizes.


What are the key responsibilities of a VA?


1. Administrative Support:

- Email and calendar management: VA's can efficiently handle email correspondence and manage schedules, ensuring that appointments and deadlines are organised.

- Travel arrangements: VA's can help with booking flights, accommodation, and other travel-related logistics.

- Data entry and organisation: VA's can help maintain databases, update spreadsheets, and organise files, ensuring data accuracy and easy retrieval.


2. Customer Support:

- Responding to inquiries: VA's can handle customer queries through email, chat, or phone, providing prompt and professional assistance.

- Order processing: VA's can process orders, handle payments, and manage customer accounts, ensuring a smooth purchasing experience for clients.


3. Social Media and Marketing Support:

- Content creation: VA's can assist with creating engaging social media posts, blog articles, or newsletters; helping businesses maintain a consistent online presence.

- Social media management: VA's can schedule posts, monitor engagement, and respond to comments; enabling businesses to effectively connect with their audience.


4. Research and Data Analysis:

- Market research: VA's can gather and analyse data, providing valuable insights into market trends, competitor analysis, or potential business opportunities.

- Report generation: VA's can create reports summarising research findings or business metrics, aiding decision-making processes.


5. Technical Assistance:

- Website maintenance: VA's can update website content, install plugins, and perform routine maintenance tasks, ensuring a smooth online user experience.

- Basic tech support: VA's can troubleshoot common technical issues, provide software recommendations, or assist with remote software installations.


What are the benefits of hiring a VA?


1. Cost-effectiveness: VA's work on an hourly or project basis, allowing businesses to save on employee benefits, office space, and equipment costs associated with traditional employment.


2. Flexibility and Scalability: VA's offer flexible working hours, accommodating clients' specific needs. As businesses grow, VA's can readily adjust their workload, making them a scalable solution.


3. Focus on Core Tasks: By outsourcing time-consuming administrative or repetitive tasks, professionals can free up valuable time to focus on strategic activities, business growth, or personal life.


4. Access to Expertise: VA's bring a diverse skill set to the table. Businesses can tap into specialised knowledge, such as social media management, content creation, or digital marketing, without hiring multiple full-time employees.


VA or Business Support Services?

As of Jan 2024 we have updated this blog and our services. We feel the term Business Support fits much better with what we do. VA can be looked as as a faceless AI type service, which is completely the opposite of what we do. Business Support allows us to cover all elements of the operations of your company. We've kept the above explanation of VA's as it's important to understand the terminology.


How can we help you with your Operational Excellence?


Here at Admin Fairy:The Agency, we have a bank of experienced and excellent Business Support staff all with a variety of skills.


If you would like to talk to us about how we can support you we'd love to chat.



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